Returns / Refunds

1. OZWorldwide wants you to be fully satisfied with your order. Therefore, we happily accept returns, exchanges, and cancellations.

2. If you received an item that is damaged, we will replace it, in a timely manner, at no additional cost to you. Please contact us within 48 hours upon receipt to request a replacement item.

3. When making return, kindly contact us for the return address and please ensure that the address information you have provided is correct before shipping back the item(s).

4. Cancellations can be made within 24 hours after placing your order at no cost to you. However, if you request to cancel after the item has gone into production, a $5 restocking fee will be charged and deducted and applied against your refund.